Privacy

Privacy policy

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Last updated 30 October 2026

Vesta Nursing (a business name of Carevault Pty Ltd, ABN 12 695 531 036) respects your privacy. As a health service provider we follow the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW). This policy explains, in plain English, how we handle your personal and health information.

What we collect

• Contact details: name, date of birth, address, phone and email.
• Health information: conditions, medicines, wound, continence and other clinical details, care plans and visit notes.
• Funding details: NDIS number, plan manager, Support at Home or Home Care provider, and invoicing contacts.
• Details of your GP and other people involved in your care, and of anyone making a referral for you.

How we collect it

Mostly from you directly, through our website request form, by phone, by email or during visits. With your consent we may also receive information from your GP, hospital, family, carers, support coordinator, plan manager or aged care provider.

Why we use it

• To assess your needs and provide safe nursing care.
• To communicate with your GP and other health professionals involved in your care.
• To arrange equipment, products and allied health referrals.
• To invoice you, your plan manager or your provider.
• To meet our legal, professional and insurance obligations.

Who we share it with

Only as needed for your care and with your consent, or where the law allows or requires it. This may include your GP and other treating health professionals, your plan manager, the NDIA, your Support at Home or Home Care provider, and emergency services if your health or safety is at serious risk. We never sell your information or use it for marketing.

How we store and protect it

Your records are kept securely in password-protected systems with access limited to the people providing your care. We use trusted service providers for our website, email and practice software. Some of these providers may store data outside Australia, for example our website request form, which is hosted in the United States. We choose providers with strong security and take reasonable steps to protect your information.

Health records are kept for at least 7 years after your last visit, or for clients under 18, until they turn 25, as required by NSW law. After that they are securely destroyed.

Accessing or correcting your information

You can ask to see or correct the information we hold about you at any time. Email info@vestanursing.com.au and we will respond within 30 days.

Questions and complaints

If you have a privacy concern, please contact us first and we will try to resolve it quickly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NSW Information and Privacy Commission (ipc.nsw.gov.au, 1800 472 679).